You don’t build a business. You build people. And then people build the business

If I was working my socks off for a company, I was doing the best I can for every customer I come across, and then I receive the news that in the diary is a couple of days of customer service training – I think my heart would sink too. I’d take a big breath …

The shop floor

  Product designed – check Product manufactured – check Product delivered – check Store designed – check Store fitted – check Store opened – check Marketing campaigns, social media, website – check, check, check   So what is left? People. People are the storytellers, the facilitators of the ‘theatre’ that surrounds luxury delivery, the architects …

Good service is easy

Good service isn't difficult. Sometimes there can be things to challenge the delivery of it, but 9 times out of 10, bad service is a consequence of not being thoughtful, kind and most importantly not listening, being interested or caring enough about your customer. A good starting point to be better at it is to …