Leading specialist trainer in Style, Etiquette and Luxury Service
If I was working my socks off for a company, I was doing the best I can for every customer I come across, and then I receive the news that in the diary is a couple of days of customer service training – I think my heart would sink too. I’d take a big breath …
Continue reading "You don’t build a business. You build people. And then people build the business"
Product designed – check Product manufactured – check Product delivered – check Store designed – check Store fitted – check Store opened – check Marketing campaigns, social media, website – check, check, check So what is left? People. People are the storytellers, the facilitators of the ‘theatre’ that surrounds luxury delivery, the architects …
Tis the season! Cocktail? Sure! Cocktail dress? Umm…? Err…? Dress codes are predominately pretty clean cut, and thankfully they are what they say they are – ‘codes’. With that in mind they come with a clear steer as to what is expected. White tie, black tie, morning dress – whatever the request on your invitation, …
Continue reading "Men’s Cocktail Attire: What It Means & How To Dress For It "
There's something rather British about talking about the weather. If we're not complaining that it's too cold and wet, and how we wish we could ditch this country and live a better life in the sun, chances are by the summer we're complaining that it's far to hot! Why are we never satisfied?! What to wear …
Good service isn't difficult. Sometimes there can be things to challenge the delivery of it, but 9 times out of 10, bad service is a consequence of not being thoughtful, kind and most importantly not listening, being interested or caring enough about your customer. A good starting point to be better at it is to …
We all wear them and for most of us there are two ways of buying them. You will either buy a little cheaper, being carefree about the life span you can expect from them. Or you buy shirts that are a little more expensive but be happy in the knowledge that with care they will …
Slip, slop, slap say the Australians. The sun as we all know is a powerful force, and wearing a hat is a smart move both on a practical and stylish level. The Panama hat is to summer what strawberries are to Wimbledon or Pimms to Henley. It transcends the years and is the epitome of …
Our feet are so important and we are so often judged by what we put on them. At work it remains quite straightforward. We need a good shoe, well made, kept in good condition and clean. Alas, for some this becomes a bit of a challenge and with good intentions they can let down a …
We all travel from A to B the whole time. For business or pleasure, from short journeys to long journeys, from over nights to weeks away – getting our clothes around is a challenge and doing it without creasing is even harder! Let’s be frank, your clothes will crease in transit but there are ways …
Horse racing is a sport that has a long history with records indicating its presence in the ancient Greek Olympics in 648 BC. In the Roman Empire, chariot and mounted horse racing were major industries. “The Sport of Kings” gained its name after being so popular with both royalty and aristocrats. As expected, with such …
