Leading specialist trainer in Style, Etiquette and Luxury Service
If I was working my socks off for a company, I was doing the best I can for every customer I come across, and then I receive the news that in the diary is a couple of days of customer service training – I think my heart would sink too. I’d take a big breath …
Continue reading "You don’t build a business. You build people. And then people build the business"
Product designed – check Product manufactured – check Product delivered – check Store designed – check Store fitted – check Store opened – check Marketing campaigns, social media, website – check, check, check So what is left? People. People are the storytellers, the facilitators of the ‘theatre’ that surrounds luxury delivery, the architects …
Tis the season! Cocktail? Sure! Cocktail dress? Umm…? Err…? Dress codes are predominately pretty clean cut, and thankfully they are what they say they are – ‘codes’. With that in mind they come with a clear steer as to what is expected. White tie, black tie, morning dress – whatever the request on your invitation, …
Continue reading "Men’s Cocktail Attire: What It Means & How To Dress For It "
There's something rather British about talking about the weather. If we're not complaining that it's too cold and wet, and how we wish we could ditch this country and live a better life in the sun, chances are by the summer we're complaining that it's far to hot! Why are we never satisfied?! What to wear …
Good service isn't difficult. Sometimes there can be things to challenge the delivery of it, but 9 times out of 10, bad service is a consequence of not being thoughtful, kind and most importantly not listening, being interested or caring enough about your customer. A good starting point to be better at it is to …
We all wear them and for most of us there are two ways of buying them. You will either buy a little cheaper, being carefree about the life span you can expect from them. Or you buy shirts that are a little more expensive but be happy in the knowledge that with care they will …
Slip, slop, slap say the Australians. The sun as we all know is a powerful force, and wearing a hat is a smart move both on a practical and stylish level. The Panama hat is to summer what strawberries are to Wimbledon or Pimms to Henley. It transcends the years and is the epitome of …
Forget your film, contact lense, or magazine subscription, Collar Club is a new way to manage your shirt wardrobe. How does it work? They send through a shirt to try. Once you've tried it, you return it within 5 days. For the record: The off-the-shelf shirts come in slim or tailored. 'Slim' is as the name …
Our feet are so important and we are so often judged by what we put on them. At work it remains quite straightforward. We need a good shoe, well made, kept in good condition and clean. Alas, for some this becomes a bit of a challenge and with good intentions they can let down a …
We all travel from A to B the whole time. For business or pleasure, from short journeys to long journeys, from over nights to weeks away – getting our clothes around is a challenge and doing it without creasing is even harder! Let’s be frank, your clothes will crease in transit but there are ways …
