With 15 years of experience in frontline retail and luxury service, James Field has gained an extensive insight in how to best serve and build relationships in a luxury environment. This passion evolved, as he does today, to helping in the development of individuals, luxury and corporate teams to understand the influence rapport building has on a professional relationship in any sector.
Working within the LVMH group for Thomas Pink from 2004, James managed both their Client Relations globally and Made to Order departments in London, Dublin, Paris, and New York – winning global Employee of the Year (out of 800 employees) in 2007.
With a move to Savile Row in 2010, James managed Front of House at Anderson & Sheppard. He worked with an extensive roster of professionals, politicians, actors and celebrities. With the strength of relationship that clients had with James, they would often only fly into London knowing he was available to see them. With further trips overseas James was named in the Top 50 most authoritative tweeters in British Fashion by The Daily Telegraph in 2011.
In 2013, James moved to Debrett’s to run their Training Academy. With Debrett’s being the authority on manners and social skills, the Academy delivered training in soft skills, confidence building and the subtleties of interaction. He managed and delivered training programmes in the UK, China and Hong Kong surrounding first impressions and body language, social etiquette, and luxury service for individuals, and luxury and corporate clients. This included leading an annual and fully residential ‘Young Achiever’ programme for international students to learn about British etiquette and lifestyle.
James has since worked extensively in the training of service in Private Healthcare, Private Members Clubs and 5* Hotels.
James has been asked to speak at a number of industry events on Personal Impact and Customer Relationships from ‘Relate Live’ and the Savile Row Association in London to more intimate talks with specific brands.
James is often called upon to comment on luxury service, style and etiquette in the media – having featured on BBC 3, BBC World News, ITV News, BBC Radio 4 and BBC 5 Live. James has also featured and been interviewed by The Daily Telegraph, The Daily Mail, The Sunday Times, The Wall Street Journal, Tatler and Esquire Magazine.
James is passionate about service – working and creating training programmes for teams to build upon their natural abilities; and enjoys working with clients who embrace the importance of excellent service and the successes in doing so that can follow.
Clients worked with include: