A leading specialist luxury service trainer, speaker and commentator with 15 years of experience in frontline retail and luxury service, James Field has gained extensive insight in how to best serve and build relationships in a luxury business environment. James works in the development of individuals, as well as luxury and corporate teams to help them understand what luxury service means, how to connect successfully with their customer or client, and the influence rapport building has on a professional relationship whatever sector they are operating in.
Working within the LVMH group for Thomas Pink from 2004, James managed both their Client Relations globally and Made to Order departments in London, Dublin, Paris, and New York – winning global Employee of the Year (out of 800 employees) in 2007.
With a move to Savile Row in 2010, James managed Front of House at Anderson & Sheppard. He worked with an extensive roster of professionals, politicians, actors and celebrities. With the strength of relationship that clients had with James, some would often only fly into London knowing he was available to see them. With further trips overseas James was named in the Top 50 most authoritative tweeters in British Fashion by The Daily Telegraph in 2011.
LUXURY SERVICE ETIQUETTE
In 2013, James moved to Debrett’s, a leading authority on British style, manners and etiquette, to run their Training Academy – training in soft skills, confidence building and the subtleties of interaction. He authored and delivered training programmes in the UK, China and Hong Kong surrounding first impressions, body language, conversation, social etiquette, and luxury service. James has worked extensively in the training of service in Luxury Retail, 5* Hotels, Private Healthcare and Private Members Clubs.
James has been asked to speak at a number of industry events on Personal Impact and Customer Relationships from ‘Relate Live’ and the Savile Row Association in London to more intimate talks with specific brands.
James is often called upon to comment on luxury service, style and etiquette in the media – having featured on BBC 1, BBC 3, BBC World News, ITN News, BBC Radio 4 and BBC 5 Live. He has also featured and been interviewed by The Daily Telegraph, The Daily Mail, The Sunday Times, The Wall Street Journal, Tatler and Esquire Magazine.
James is passionate about service, and working with people to build upon their natural abilities. He enjoys working with clients who embrace the importance of excellent service and the successes in doing so that can follow.
RETAIL & LUXURY
HOTELS, RESTAURANTS & PRIVATE CLUBS
HEALTHCARE & WELLBEING
“James lives and embodies what he trains. It was really inspirational.”
“Really insightful and very enjoyable training.”
“Very, very good. Great knowledge, well presented, friendly and engaging. A real pleasure to be in the training session.”
“James was fantastic. The mix of interaction and theory was great! Warm and enjoyable to listen to, very personable and knowledgeable. Amazing experience.”
“Great day, thank you James. Great training for life.”
“James kept everyone’s attention and delivered the programme brilliantly.”
Mandarin Oriental Hyde Park
“Best trainer I’ve ever had the privilege of being taught by.”
The Harley Street Clinic