Who I Am

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James. FieldA leading specialist luxury service trainer, speaker and commentator with 15 years of experience in frontline retail and luxury service, James Field has gained extensive insight in how to best serve and build relationships in a luxury business environment. James works in the development of individuals, as well as luxury and corporate teams to help them understand what luxury service means, how to connect successfully with their customer or client, and the influence rapport building has on a professional relationship whatever sector they are operating in.

Working within the LVMH group for Thomas Pink from 2004, James managed both their Client Relations globally and Made to Order departments in London, Dublin, Paris, and New York – winning global Employee of the Year (out of 800 employees) in 2007.

With a move to Savile Row in 2010, James managed Front of House at Anderson & Sheppard. He worked with an extensive roster of professionals, politicians, actors and celebrities. With the strength of relationship that clients had with James, some would often only fly into London knowing he was available to see them. With further trips overseas James was named in the Top 50 most authoritative tweeters in British Fashion by The Daily Telegraph in 2011.


LUXURY SERVICE ETIQUETTE

In 2013, James moved to Debrett’s, a leading authority on British style, manners and etiquette, to run their Training Academy – training in soft skills, confidence building and the subtleties of interaction. He authored and delivered training programmes in the UK, China and Hong Kong surrounding first impressions, body language, conversation, social etiquette, and luxury service. James has worked extensively in the training of service in Luxury Retail, 5* Hotels, Private Healthcare and Private Members Clubs.


SPEAKER

James has been asked to speak at a number of industry events on Personal Impact and Customer Relationships from ‘Relate Live’ and the Savile Row Association  in London to more intimate talks with specific brands.


COMMENTATOR 

James is often called upon to comment on luxury service, style and etiquette in the media – having featured on BBC 1, BBC 3, BBC World News, ITN News, BBC Radio 4 and BBC 5 Live. He has also featured and been interviewed by The Daily Telegraph, The Daily Mail, The Sunday Times, The Wall Street Journal, Tatler and Esquire Magazine.

James is passionate about service, and working with people to build upon their natural abilities. He enjoys working with clients who embrace the importance of excellent service and the successes in doing so that can follow.


CLIENTS

RETAIL & LUXURY

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HOTELS, RESTAURANTS & PRIVATE CLUBS

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HEALTHCARE & WELLBEING

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CORPORATE

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SPORT

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ARMED FORCES

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SCHOOLS

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TESTIMONIALS

“James lives and embodies what he trains. It was really inspirational.”

Louis Vuitton

 


“Really insightful and very enjoyable training.”

 Chanel

 


“Very, very good. Great knowledge, well presented, friendly and engaging. A real pleasure to be in the training session.”

Lister Hospital

 


“James was fantastic. The mix of interaction and theory was great! Warm and enjoyable to listen to, very personable and knowledgeable. Amazing experience.”

Grace Belgravia

 


“Great day, thank you James. Great training for life.”

RAF


“James kept everyone’s attention and delivered the programme brilliantly.”

Mandarin Oriental Hyde Park

 


“Best trainer I’ve ever had the privilege of being taught by.”

The Harley Street Clinic

 


 

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What I Do

TRAINING

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  • The expectation of service
  • Professional interaction – meeting and greeting your client
  • Building conversation and building rapport with your client
  • Body language, personal space; and entering, exiting and navigating around the selling environment
  • Understanding what luxury means today
  • The language of luxury – what you say and how you say it
  • The building of a sustained relationship beyond a transaction
  • British social etiquette
  • Client dining etiquette
  • Men’s style
  • Presentation Skills and connecting with your audience

 TESTIMONIALS

“James lives and embodies what he trains. It was really inspirational.”

Louis Vuitton

 


“Really insightful and very enjoyable training.”

 Chanel

 


“Very, very good. Great knowledge, well presented, friendly and engaging. A real pleasure to be in the training session.”

Lister Hospital

 


“James was fantastic. The mix of interaction and theory was great! Warm and enjoyable to listen to, very personable and knowledgeable. Amazing experience.”

Grace Belgravia

 


“Great day, thank you James. Great training for life.”

RAF


“James kept everyone’s attention and delivered the programme brilliantly.”

Mandarin Oriental Hyde Park

 


“Best trainer I’ve ever had the privilege of being taught by.”

The Harley Street Clinic

 


Luxury Service Etiquette

What does Luxury actually mean? Can we define it? Surely it means different things to different people? A product or service has had such thought put into it from conception to realisation that those delivering or selling it to market play a critical role – bringing it to life and contributing to its success.

Training is tailored for every client – working with teams at all levels from associate to board level. Being highly interactive it will ensure for the development and enhancement of the ‘soft skills’ essential for brand ambassadors to realise their potential, connect with their client and bring a product or service to life.


British Etiquette & Personal Impact

Understanding the intricacies of British behaviour and expectation can mark the difference between having confidence in formal situations or not, or gaining business success or not.

Training is tailored for every client, and can incorporate insight into dining etiquette, social interaction, and networking skills.


Men’s Style

Before we even open our mouth, and beyond the subtleties of interaction, how we dress can reveal a great deal about who we are. Society and business expects a sound grasp of standards of appearance and hygiene.

Training is tailored for every client, and can incorporate insight into formal tailoring to smart casual. It will include advice on suits (cloth, design and flattering shape) shirts (fabric, design and flattering collar shapes) and ties (knots, tie width and length, design and colour theory).


Presentation Skills

Standing and speaking in front of an audience can test the most worldly of people. Knowing your subject is one thing, but being able to communicate and connect with your audience articulately, successfully and memorably requires thought and practice.

Being adaptable and stimulating for your audience, and understanding (both verbally and physically) the value of pace and timing will only enhance the performance. This training will set out to address all aspects of presentation delivery.


OTHER SERVICES

Brand Consultancy

  • Product & Service Development and Implementation
  • Copywriting

Press

  • Editorial Content
  • TV, Radio, Print Interviews

Public Speaking

  • Lectures
  • Conferences
  • Brand Events & Launches

Press & Media


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DAILY MAIL, To have and to hold (Newspaper interview)

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ITV, News at Ten (TV interview)
BBC3, Bafta Awards (TV interview)

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VANITY FAIR (Stylist)

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ESQUIRE, Mexico (Magazine interview)
CARAS, Mexico (Magazine interview)
TJ, Mexico (Magazine interview)
RSVP, Mexico (Magazine interview)

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